Privacy Policy
Last Updated: [22/01/26]
Welcome to Ontime24 (“we,” “us,” “our,” “Ontime24”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit and use our website https://ot24.ae/ (the “Website”), in compliance with applicable UAE data protection laws including Federal Decree-Law No. 45 of 2021 on Personal Data Protection (“PDPL”).
By accessing or using our Website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
1. Information We Collect Personal Data
We may collect personal information that you voluntarily provide when you interact with our Website, including but not limited to:
Your name
Email address
Phone number
Contact details
Service requests or inquiries
Any other information you submit through forms, bookings, or communications
Non-Personal Data
We also collect non-personal information automatically when you visit our Website, such as:
IP address
Browser type and version
Pages visited and time spent
Device and operating system
Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal and non-personal data for the following purposes:
To provide, operate and improve our services
To process your inquiries and service requests
To communicate with you about your bookings, updates, and support
To personalize and optimize your experience on the Website
To comply with legal obligations and enforce our terms
3. Legal Basis for Processing Personal Data
We process personal information only where we have a lawful basis under UAE PDPL, which may include:
Your explicit consent
Performance of a contract with you
Compliance with legal obligations
Legitimate interests in improving services
This approach aligns with PDPL requirements governing lawful processing and transparency.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance Website functionality
Analyse Website usage and performance
Remember preferences and improve user experience
You may refuse or manage cookies through your browser settings; however, this might affect certain Website features.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share your data with:
Service providers acting on our behalf (e.g., support, analytics)
Legal and regulatory authorities when required by law
Third parties in connection with a business transaction (e.g., restructuring or sale)
Where required, we ensure that third parties abide by data protection standards.
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure.
While no security system is entirely foolproof, we strive to protect your information using industry-standard safeguards.
7. International Data Transfers
If your information is transferred outside the UAE, we ensure that appropriate safeguards are in place that comply with PDPL requirements for cross-border data transfers.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy or as required by applicable law.
9. Your Rights
Under PDPL, you have certain rights concerning your personal information, including the right to:
Access your personal data
Correct or update inaccurate information
Request deletion of your data
Withdraw consent when processing is based on consent
Restrict or object to processing
To exercise these rights, please contact us using the details below.
10. Children’s Privacy
Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information.